how do you tell someone they dont know how to do their job?

another long week. trouble on the home front. I got an email from one of my friends back at ft lee. she rescued my promotion packet from the shedder pile, found my award from pakistan, and in three days completed a tasked that my personnel NCO could not complete in 8 months. frustration. i love you, miss you, and cannot wait to see you. maybe the lake will work out, no word yet. ill call you later.